Last updated: September 5, 2026

Thank you for using an app or online service developed by a blank studio.

We are a small, independent creative studio focused on designing thoughtful tools and experiences. Our products are built with care, and we continuously look for ways to improve them.

Website: https://www.ablank.city
Privacy Policy: https://www.ablank.city/privacy-policy/

Contact
If you are experiencing issues, have questions, or would like to share feedback or suggestions, please email us at: visa@ablank.city

Please include the app or service name, device model, operating system version, and a short description of the issue. Screenshots or screen recordings help us investigate faster.

We personally read every message and try our best to respond as soon as reasonably possible. Support is currently available in English and Chinese. Response times may vary for a small studio and do not constitute a guaranteed service level.

Common topics
- Troubleshooting bugs or crashes
- Feature suggestions or UI feedback
- Account, login, or data sync questions (if applicable)
- Subscription, purchase, or billing questions
- Accessibility or localization feedback

Purchases, subscriptions, and refunds
Purchases and subscriptions for our apps are processed by the applicable platform provider (for example, Apple App Store or Google Play), not directly by a blank studio. To manage, cancel, or request a refund for a purchase, please use the platform's official billing and subscription tools or refund process.

We can help clarify how a feature or subscription works, but we generally cannot reverse platform charges ourselves. Platform refund decisions are made by Apple, Google, or the relevant store under their own policies.

Fair use and studio rights
We want to support genuine users. At the same time, we reserve the right to protect a blank studio, our products, and our team against abuse, including but not limited to:
- Repeated or fraudulent refund / chargeback requests after continued use of paid features
- False claims about product defects, non-delivery, or unauthorized charges
- Harassment, threats, or abusive communications toward our team
- Attempts to exploit support channels, reverse engineer, redistribute, or otherwise misuse our apps, services, content, trademarks, or intellectual property

Where we reasonably believe such conduct has occurred, we may decline further support for the related request, limit or discontinue access to affected features or services where permitted, and report the matter to the relevant platform, payment provider, or authority. Nothing on this page waives any rights or remedies available to a blank studio under applicable law or platform agreements.

Thank you for your patience and for supporting independent makers.